If you are not a member of this bank yet, you really should be. This bank shows true customer service at every turn. We have been with them several years, and I have never been unhappy with them. They helped us sign up for accounts for the kids. We are going to meet with them about setting up college accounts for the kids. They have online bill pay (I know I love this feature!). They also have a Debit Card Rewards Program. The more you use your debit card, the more rewards you earn. The reward points get turned in for gift certificates for places like Best Buy and Red Lobster (sorry, no foot of bed tv lifts or anything like that!).

According to their fee schedule, they will charge you if you need a copy of an old statement. I went into the bank on Thursday and explained my predicament. My old laptop blew up (I lost the hard drive) and I found all of 2007 statements (which I need to be able to do my taxes) except for Jan 2007. I just needed a print out of that. The wonderful personal banker I had worked her magic and got me my printout without having to charge me. I am grateful. This is just one great customer service experience I have had with them over the last several years.

It is a rarity to actually get good customer service, so when I see it, I like to let everyone know about it!