Bluehost
I decided to use Bluehost for my hosting last January because of the many great reviews from other bloggers I know. They have not disappointed me. They have this cool live chat feature that you can use to contact them 24/7. I have used this several times and walked away happy. I never once have felt that I was being read a script (though I probably was). Tonight, my site was a white screen. All of us know how that strikes terror into our hearts. I had heard wonderful things about their phone support, so I decided to call. It was about 7 PM CST, so it was definitely off hours. The first thing that impressed me was that the phone system immediately told me what number in line I was. Granted, I was number twenty, but at least I knew where I stood. While I was holding, the system would interrupt the music to tell me that number 19, 18, and so forth to talk to a customer representative that was based in the United States. Now, I don’t want to sound mean, but I hate talking to customer service people who don’t have a good command of the English language. It just annoys me. I also hate being talked to off a script. Most of the foreign customer service people do that. It is like nails down a chalkboard for me. I like only have to explain my problem once and have the person understand me. When I got my customer service representative, he spoke perfect English and had my site back up in less than 5 minutes. I forgot to even ask why it was down, because he asked me about my toilet paper post and we started talking about that. My hosting is up for renewal in January, and I know I am sticking with Bluehost. I have always been impressed by their customer service, and I am even more so now. (I have an affiliate badge in my sidebar if you want more information about their hosting packages).
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December 18th, 2007 at 1:14 am
I love their customer service. I love that they speak English.
December 18th, 2007 at 4:46 am
They are really that nice?
December 18th, 2007 at 5:33 am
I had a similar experience when I was having site errors. Great service from bluehost.
December 18th, 2007 at 7:48 am
I love Blue Host. I have only been with them since May, but when my renewal is due, you can bet I’ll be sticking with them!
December 18th, 2007 at 11:53 am
I love BlueHost. And the 24 hour Live Chat has saved my butt more than once.
December 19th, 2007 at 1:48 am
Hmm… is BlueHost really that good huh?! I’ve heard so many good comments, including this one. Maybe I should consider it for my new site… Do they support overseas users, like having local access numbers instead of having me to call USA number only?
December 19th, 2007 at 6:54 am
Unfortunately, my experiences with Blue Host have not been as positive. While their customer service folks are very nice, polite, and attempt to be helpful, Blue Host’s reliability rating from me would be a grade of “D.” The servers go down far too often and I have called in & asked to speak to a supervisor only to be told that they are conveniently not available. My request for a call-back from the supervisors and managers have been uniformly ignored. I will not be renewing with Blue Host because I demand a high level of reliability.
There are other services available offering at least as much bandwidth, unlimited SQL databases, etc. and charging far less than Blue Host who also guarantee 99.9% reliability. I will be signing up with one of those services.
December 19th, 2007 at 10:36 am
I like bluehost for the most part, have been with them for about 3 years now. However sometimes the knowledge of their support staff is only so-so.
Yesterday suddenly my WP blogs were not displaying, instead I was getting a download/save box for a file. I blogged about this. I found the solution but not with Bluehosts support. In fact, they only said my sites looked fine, it was a temporary problem. Hrmph
December 19th, 2007 at 3:38 pm
I’m switching both of my blogs to my own domain after Christmas and have been leaning towards Bluehost, thanks for posting this info!
December 20th, 2007 at 4:54 pm
Amen! Bluehost is a blogger’s best friend. I have been migrating my blogs there the past cuople months and have had nothing but a great experience. Their support is friendly and quick to reply to queries.
December 22nd, 2007 at 4:05 pm
I didn’t go with Bluehost because it was a little pricey and I found something much cheaper. However, with such glowing reveiws as I have read recently, I will certainly keep them in mind for the future. Thanks for this information!